How can we help?
Fixes for the business app, the owner app and the web dashboard, written step by step.
Browse by topic
Getting started for businesses
Set up your workspace, services and first day. For businesses.
Getting started for dog owners
Your dog’s profile, report cards and bookings. For dog owners.
Joining with a code
Business codes, invites and linking the right dog. For businesses and dog owners.
Accounts and sign-in
Email, Apple, Google, Microsoft, two-step sign-in and lost access. For businesses and dog owners.
Check-in and the daily list
Who’s in, check-in, check-out and capacity. For businesses.
Report cards and photos
Writing, sending and receiving report cards. For businesses and dog owners.
Messages and texts
App messages, SMS and opting out. For businesses and dog owners.
Notifications
Alerts not arriving, Focus, permissions and quiet hours. For businesses and dog owners.
Bookings, grooming, kennels and classes
Day swaps, grooms, stays and class rolls. For businesses and dog owners.
Team, rosters and timesheets
Invites, shifts, clock-in and payroll export. For businesses.
Team boards
Lists, cards, checklists and the iPad board. For businesses.
Importing from another system
MoeGo, Gingr, Revelation Pets, PetExec, Deputy, Trello and spreadsheets. For businesses.
Payments and plans
Business plans, trials, PackDay Plus and refunds. For businesses and dog owners.
Passport and smart tag
Lost mode, the finder page and sharing a profile. For dog owners.
Privacy, data and deleting your account
What we keep, where it lives and how to remove it. For businesses and dog owners.
The app is slow or won’t load
Updates, storage, offline mode and a clean restart. For businesses and dog owners.
Test version and feedback
The test app, sample data and telling us what broke. For businesses and dog owners.
Still stuck?
Send us a ticket and a real person will reply. We reply within 1 business day, usually sooner. Urgent safety issues within 2 hours. Or email support@packday.app.