I’m not getting texts
Check the number, opt-outs and spam filtering on the phone.
For businesses and dog owners
- Business: open the dog’s profile and check the owner’s mobile, starting 04.
- Check the owner hasn’t replied STOP to an earlier text.
- Owner: on iPhone, open Settings › Apps › Messages › Unknown and Spam. Texts from new numbers can be filtered there.
- Owner: on Android, check Spam and blocked in your Messages app.
- If the owner is on the app, they get app messages instead of texts.
If that didn’t work
Texts aren’t live yet in this test version. When they are and one still doesn’t arrive, send a ticket with the time it was sent.
Did this fix it?
No opens a short form with this article already filled in.