How do I cancel a booking?
Message your business to cancel. Their cancellation policy applies.
For businesses and dog owners
- Owner: on Home tap Message and tell your business which booking to cancel.
- A day swap you’ve asked for can be cancelled from Care › Swap a day › Cancel request.
- Any cancellation fee is set by your business, not by PackDay.
- Business: cancel from the booking itself. The owner gets a message automatically.
If that didn’t work
Cancelling a booking straight from the owner app is coming with the App Store build.
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