How do shift swaps and open shifts work?

Staff offer a shift, a colleague asks for it, and a manager approves.

For businesses

1. Staff: in Team, find the shift under My shifts and tap Swap. Pick a colleague, or Offer to anyone to post it as an open shift.
2. Colleagues see open shifts in Team and tap Request.
3. A manager approves the swap from Team › Roster (Approve swap).
4. To fill a gap fast, a manager taps Find cover on the roster.