The code shows the wrong dog or the wrong owner
Don’t confirm it. Tap No, that’s not them, and tell your business.
For dog owners
- If the business on the first screen isn’t yours, tap No, that’s not them. Nothing is linked.
- If the business is right but the dog’s details are wrong, tap Something’s wrong or missing on the dog step and fix them. Your business sees the changes.
- If it’s someone else’s dog altogether, stop and contact your business: the code may have been sent to the wrong person.
- Your business can resend the right code from More › Invite clients to the app.
If that didn’t work
If you already linked the wrong dog, sign out and tell us on the contact form. We’ll unlink it and nothing you saw is kept on your account.
Did this fix it?
No opens a short form with this article already filled in.