My code doesn’t work
Most code problems are a typo, an old code or a missing hyphen.
For dog owners
- Check the code against the text or email: it looks like SUNNY-LUNA, with a hyphen in the middle.
- Letters are not case sensitive, but O and 0 or I and 1 are easy to mix up. Codes only use letters.
- Make sure you have the latest code. If your business sent a reminder, the earlier code may no longer work.
- Check you’re online, then try again.
- Still stuck? Ask your business to resend the code from More › Invite clients to the app.
If that didn’t work
If your business says the code is right and it still fails, send us the code on the contact form and we’ll check it.
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